Systems Engineer V position is responsible for effective installation/configuration, operation, and maintenance of large systems software and related infrastructure. This individual ensures that operating systems, software systems, and related procedures adhere to organizational values, enabling staff and Partners. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This position has technical knowledge to participate in architecture discussions. Lead architect in project work in cross functional teams; Lead technical team within a project; driving the design of efforts. Research new and existing technologies to deliver best of breed technology to keep the bank current and completive in the market place. Attend vendor sponsored conferences as a representative of the Bank to seek out industry technology to utilize at the Bank. Provide thought leadership at vendor sponsored conferences; presenting new technologies or providing industry leadership in new technologies. Review training opportunities that are available and make recommendations. Complete maintenance following SOP - such as Patching, Health Checks, OS updates, Validation of changes, Maintain Operational and Configuration standards. Proven experience to research options when anomalies occur and choose best course of action - identify root cause of analogies in procedure. Proven experience to schedule complex system changes to reduce operational risk. After hours support as required to support project implementations or respond to incidents. Determine root cause, identify permanent resolution and implement the fix. Facilitate discussion amongst team members during an incident and provide direction to junior staff to perform tasks to resolve the issue. Perform final review and approval of documentation created or updated by junior staff. Participate with management in creating documentation for Senior management. Respond to and resolve incidents. Provide guidance to the junior level members of the team. Work with Vendor to identify and implement fix. Identify root causes of system issues and work with partner teams to fix the root cause. Expert problem solving of technical incidents based on mastery of system and adjoing systems. Use advanced diagnostic tools to troubleshoot issues. Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports diversity and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned.
Required Qualifications: Combined minimum of 9 years' higher education and/or related work experience Experience reading and digesting technical information Detail-oriented Strong written and verbal communication skills Experience interpreting and/or discussing information with others, including senior management, which involves terminology or concepts not familiar to many people Strong customer focus, including proven experience managing customer needs and multiple work priorities Proven experience leading technical teams toward a common goal or project within a larger project Strong project management experience
Preferred Qualifications: Master's degree in technology-related field Combined minimum of 20 years' higher education and/or related work experience Certifications or special training in Related Technologies We encourage candidates with relevant military experience to apply.