• Monica Vinader
  • New York, NY
  • Non-Executive Management
  • Full-Time
  • 172 W 104th St

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Position Description

  • Reporting to the Head of North America you will become a Brand Ambassador whilst leading your team to offer an exceptional customer experience in store. You will be accountable for creating a highly productive work environment focused on driving sales and exceeding targets through exceptional customer service, leadership and people management.

Key Responsibilities:

Boutique Manager

  • Fully responsible for all store operations and administration
  • Ensure that opportunities for improvement and/or any issues or concerns are communicated to the Head of North America regularly and in sufficient detail
  • Trusted key holder responsible for closing/opening
  • Drive sales daily whilst also proposing initiatives and potential events to attract the right clientele to the store

Leadership & People Management

  • Responsible for the integration and training of new starters
  • Responsible for on-going staff training, coaching and development
  • Daily, weekly, monthly team/one to one meetings
  • Monitor individual KPI s, investigating issues where necessary
  • Motivate team to drive sales to achieve store target
  • Manage staff issues, escalating where necessary
  • Ensure all staff adhere to Monica Vinader dress code policy
  • Ensure staff comply to company policies, procedures and instructions at all times
  • Develop and maintain relationship with the Monica Vinader London Office teams
  • Hold bi-annual performance reviews

Customer Service

  • Ensure the team deliver a consistent and exceptional standard of customer service
  • Greet all clients with a friendly and welcoming demeanor
  • Establish client s needs, offer guidance and advice
  • Maintain high level of customer service at all times
  • Mystery shop reports should not be below 75
  • Manage all customer issues following Monica Vinader company guidelines


  • Ensure staff are empowered to clientele and manage VIP customers
  • Collect and update customer information to ensure efficient use of client book and accurate data capture
  • Develop and maintain client relationships in line with Monica Vinader company guidelines
  • Network and develop relationships with corporate clients
  • Assist Marketing with arranging Boutique events

Store Operations

  • Ensure store is kept clean and tidy at all times and that visual merchandising is maintained in accordance with company guidelines
  • Ensure the appropriate processing of:
  • store maintenance and snagging
  • stock deliveries (including investigating any discrepancies and reporting the outcome of the investigation
  • internal/external transfers
  • maintaining back stock, trays, packaging and cash desk
  • in-store services (including engraving)
  • repairs and damages
  • compile and execute all Boutique reports
  • boutique/staff Health and Safety
  • P&L

Cash Handling and Payment Processing

  • Ensure sufficient staff training is carried out prior to staff processing payments
  • Process payments, refunds and exchanges accurately following company guidelines
  • Open/close/reconcile tills daily investigate any discrepancies fully, report issues to Retail Manager
  • Process daily banking, petty cash and expenses

Stock Management

  • Adhere to Monica Vinader stock management policy
  • Responsible for daily stock take cycle counting, investigating discrepancies and reducing stock loss
  • Report discrepancy/stock loss incidents to Retail Manager
  • Implement process to ensure accurate stock management is maintained, and continually look for opportunities for improvement


  • Be part of the recruitment process, interview candidates and compile feedback
  • Responsible for the integration and on-boarding of new starters
  • Position Requirements

About you:

  • Fluent in English
  • Experienced in managing and leading a team with a proven track record of success
  • Customer obsessed and always prepared to go the extra mile
  • An excellent communicator with strong interpersonal skills
  • Proactive, positive and flexible
  • Commercially aware and target motivated
  • Ability to upsell and link sell
  • Ability to build and maintain a client book
  • Ability to work well under pressure in a fast paced environment, autonomously or as part of a team
  • Minimum 1 year experience in a Boutique Manager role

As the Boutique Manager you will get:

  • Full time hours of 40 per week
  • Competitive base salary and vacation entitlement
  • Potential to earn commission and bi-annual bonus
  • Private Healthcare Scheme
  • 401K
  • Generous staff discount

Our Aim and Values

  • Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

  • Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.


  • We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.

Fast Paced

  • We are passionate about what we do and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.


  • We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.


  • We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.

Travel to the UK required. This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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